FAQ

Product Information

All my knits have been washed with Eucalan soap - a natural, unscented product that is ideal for handmade knits - and are made in a pet- and smoke-free home.

If you want any further information about any of the products you see in my catalog (i.e. fit, feel, etc.), do not hesitate to contact me.

How Do I Purchase Something?

This website serves as an online catalog of my in-stock products - it is not set-up as an online store. If you are interested in buying something, all you need to do is contact me at hmknitsbyjenn@gmail.com or message me on Facebook or Instagram.

I can accept payments by credit card (through Square) or e-transfer, or by cash if you are picking up in person.

Returns & Refunds

If you are not 100% satisfied with your order, please contact me. I will provide a full refund (minus shipping fees) if the product is returned within 14 days of receipt, and in its original, unused condition.

Shipping

Shipping will be by regular parcel mail through Canada Post unless otherwise requested. I will advise you of the shipping fee before you purchase, and I will refund any shipping overages of more than $1. I will provide you with a Canada Post shipping number as soon as the item is shipped.

Local pick-up is also possible. I am located in Elmvale Acres in Ottawa, not far from the General Hospital.

Custom Orders

If you like something you see here, but need it in a different size, colour, or yarn type, do not hesitate to contact me about a custom order. However, please understand that knitting takes time - I will give you my best estimate of when the product will be finished.

For custom orders, I also request a 50% deposit up front.